Member Testimonials

I have found that being part of the Shared Service Forum UK has personally given me confidence and I had the opportunity to speak at one of the events. It feels so good to be able to mix with other businesses doing the same thing and getting ideas of other ways of working.  Everyone in the team is really friendly and supportive especially during the lockdown, checking in with members and arranging the Virtual Coffee Breaks.

Shared Service Forum UK is a great organisation and provides a supportive community of other professionals and businesses in various functions to share ideas, challenges and solutions to problems that otherwise would not be available.

The events are engaging, covering up to date topics and issues and full of useful content.

Being a member of the Shared Services Forum UK has been invaluable for our Shared Service Centre. The events and networking opportunities have provided us with insights and best practices that have significantly enhanced our Source to Pay processes.

Highly recommend this Forum to anyone wanting to get into/are in HR/Payroll or HRS. An amazing network.

I have had the privilege of being a member of the SSF UK for approximately three years, and I am thrilled to have recently taken on the role of Co-Chair for the Customer Experience group. Throughout my time with the forum, I have gained invaluable insights from other businesses and recognised numerous synergies along the way.

The forum has truly demonstrated the importance of talking and sharing best practices. It is a platform where members can openly discuss challenges and successes, generating a collaborative environment that drives continuous improvement.While it is essential to be mindful of our time, participating is undoubtedly time well spent. The learnings and connections made here are endless, and the benefits extend far beyond the immediate discussions.

I wholeheartedly recommend the Forum to anyone looking to enhance their knowledge and network within the shared services community. It is an exceptional platform that has significantly contributed to my professional growth and development.

Shared Services Forum UK is a great community to be a part of. Offering workshops that provide help and support with challenges you always feel only you are experiencing as a team, which is never the case! Giving you a chance to discuss, take on ideas and share your successes with others.

The annual conference is fantastic and has given us some great contacts with other organisations in the same sector. The speakers are always inspirational with Lynsey and Alex being the perfect hosts.

Our relationship with Shared Services Forum UK is extremely important and the relationships we have grown with fellow members externally helps us benchmark and improve internally. 

Lots of great events for our teams to join in the year ahead and with Nichola Gates recently appointed as HR & Payroll Network Leader we look forward to continuing to extend our relationship, offering and learnings from the Forum.

I have been aware of the Shared Service Forum UK for some time now primarily due to the quality of the events run with high profile leaders, contributors & strong delegate listing.

As our SSC world continues to morph & mature and evolve the requirement to keep pace and support an ever more complex and growing transactional / regulatory footprint continues unabated the forum has consistently sought to bring to the forefront and share to its membership trends, technologies, ways of working and networking sessions facilitate collaborative thinking and direction.

Recently I have found tremendous value during these highly uncertain times the proactive set up for SSC drop-in sessions whereby professionals in our space can touch base, have a sounding board to openly share good day, challenges, emotions and fears generally the stuff that means so much to people but can get forgotten.  Some of us have been in this industry for more years than we care to remember but a common thread exists is the passion we have for what we do, the SSF UK and the team within really understand this and are a pivotal network / event provider as a result

A huge personal and professional thank you from me all the team at SSF UK and hope you continue to keep the events coming for many years to come!

At a time when everyone (provider, expert, consultant) has got something to say and will drag on your time, it’s important to know who is in your corner. The shared service industry is going through real challenges and SSF UK offers some great learning, development, support and feedback outlets. The team have put on a massive array of events over 2020, even more in lockdown, to support us during this charged period, catering for all needs. SSF UK offers my organisation structured development opportunities, a critical friend, an open door and some expert advice for those who have done it but not with a shine and veneer which doesn’t display the real world. Telling the truth in an open and encouraging environment has worked over the last months and we look forward to more of the events, especially the “Virtual Leaders event & September Social.

Thanks for all the support.

SSF UK has provided me with the ability to connect with other industry professionals. The sessions I’ve been involved with have always been really informative, engaging and relevant, 

I have found these to be fantastic opportunities to build relationships, further expanding my knowledge and network.

Shared Service Forum UK is a unique environment where you have the opportunity to meet with people from across various industries to hear and share ideas and practices. I particularly get a lot of benefit from hearing how different organisations tackle issues that we all face to some degree.

It is actually heartening that we’re not alone, and the Forum, in particular the individual Networks, is a safe place to discuss the issues and listen to how different people have tackled them.

The people in these Networks are key. I think I can say with confidence that everyone I’ve personally come across (and it’s been a good few years!) has always been engaging, open, and helpful.

What I particularly like is the out of Forum networking and relationship building that we have. It’s not just something that happens at a Network event. You make relationships and continue this outside of the formal Networks.

The Shared Service Forum UK is an invaluable group that I would recommend any SSC to join.

Having being part of the forum for over 2 years I have met some wonderful, knowledgeable people from other SSC where we can share experiences in a safe and secure environment.

All events may that be in person or online are really well organised and with advance bookings, which give you time to prepare and arrange travel is required.

We have hosted an event in our office also which was great to see so many people attend and see our way of working.

Finally but more importantly Lynsey and Alex are amazing, super helpful and really make you feel part of the team with their warm and energetic personalities.

Over the past 10 years they have been a valuable source of information, innovation and guidance for all aspects of Shared Services. There are a number of Shared Service resources available to connect with, what makes the Shared Service Forum UK different and the resource to go to, is its individual networks. These are a unique resource that I and other members can ‘tap’ into. 

SSF UK keep themselves relevant by introducing new networks like the Digital and Operational Excellence. Although I have been in the Purchase to Pay world for a long time, I am constantly amazed how much I am still learning from fellow members via our network. 

I really enjoyed being the Co-Chair of the Purchase to Pay network, not only welcoming members to our network events but encouraging them to use the SSF UK website. It is an invaluable source of material, its like a network in its own right!

The Shared Services Forum UK is a unique organisation that supports businesses by openly sharing knowledge and expertise through its membership. I have always found the regular networking events and the annual conference to be great way to connect & network with likeminded professionals; to share challenges, experiences, and success stories!  I would always recommend this organisation as a must to Finance and HR professionals; it has a vision to share learning and provide a platform for its membership to develop and grow in hugely supportive environment

I’ve only been able to attend a couple of the recent events due to work commitments – but from these I would say that I really enjoy being part of the Shared Services Forum UK, both for what I can gain from others in the industry and, also what I can share from our unique perspective in social care.  It’s an excellent forum for networking and meeting others facing similar people related challenges and hearing how they have tackled these. The events themselves are always well thought-through, well organised and add value in every case.

A truly unique forum, from humble beginnings of local few Practioners and organisations from around Salford Quays and Manchester areas, genuinely wanting to learn and exchange, to then build a not for profit international group with mandate for the members, with the members, to extend that knowledge exchange and support framework. 20 years on and look how that seed has grown.

If I think about the events I’ve attended, I like having one place, for instance the SSF UK Website, where we can see everything about the meetings set and the resources that are available. I like being able to have an open discussion with different members. We learn from each other and share our knowledge. It’s great platform for discussion and I’m very happy to be part of it.

SSF UK events are brilliantly run by Alex and Lynsey, they are always so welcoming and accommodating for both in-person events available in addition to the remote sessions throughout the year.

In a time where there are so many evolving technologies to navigate, these events provide a valuable opportunity to share honest results amongst like-minded professionals who experience similar challenges, and who appreciate what “success” could look like in the O2C and P2P world.

I look forward to the upcoming events and meeting even more SSF UK members.

Being part of the Shared Services Forum UK is really rewarding. The forum provides an opportunity to meet others experiencing similar challenges, take learnings back to your own business and being able to provide support to others. Knowing you can reach out for advice to this network outside of the sessions is valuable. The member sessions are really insightful, well organised and provide a chance to build relationships with friendly, likeminded people in a secure and safe environment.

The Shared Service Forum UK is an invaluable toolkit for organisations which helps leverage further benefits out of your SSC. 

The variety of information available through the specialist networks creates new ideas or validates the path you are taking and allows you to learn from others whilst sharing your successes. The networks keep you relevant with the latest best practice which in turn drives strategic longer term goals or shorter term quick wins. 

The events are well organised, well structured and well delivered in an open and supportive environment creating trust and respect amongst peers. These sessions with like-minded people, who are happy to share their time and experience, create opportunities for individuals to develop and grow their careers.

I am more than happy to recommend this network to others, it's been vitally important to me and my organisation and I'm sure it will be to you and yours too.

When we became members of the Shared Services Forum UK, I’ve been really impressed with the variety of events and resources available. Everything from leaders networking events, to motivational speakers, to subject-specific deep dives have been made available to us and me and my team are really enjoying being part of the lively community. 

Although we joined right before Covid hit, the Forum quickly pivoted to an online series of events which we have found to be great. If anything, it was easier than ever to attend an event because no travel was required! Coupled with the inclusive way that membership is set up (an unlimited number of people from your organisation can be included by your corporate membership), it makes the Forum really easy to interact with and start utilising straight away. I encourage everyone in my team to take part, and I myself am now a regular contributor. 

Everyone is friendly and welcoming, and it’s great to have a community of Shared Services professionals to bounce ideas around with and we have made connections and have even been able to set up some insightful benchmarking with other companies.

RTX have been a member organisation for over five years now and continues to benefit greatly from the Forum’s knowledge sharing, networking events, and collaboration opportunities. It offers meaningful professional development for colleagues at all levels – from early-career professionals to senior leaders. The annual conference is a standout event in our calendar, featuring inspiring keynote speakers, practical workshops, excellent networking, and a celebration of excellence through the awards ceremony.

Shared Services Forum UK is a great community allowing all members to share knowledge, experience and best practice. During face to face and online meetings, we are making connections and networking together on a regular basis.

SSF UK organises events like quarterly networks meetings (FA&R, PTP, OTC, HR & Payroll, Digital & Operational Excellence), Collaboration Week and annual conferences which are a great occasion to meet and increase the knowledge in soft and core skills areas. The community offers a great deal of additional webinars which support networking and member development. I had the pleasure to join a few sessions this year and I enjoyed them a lot. I used some of the presented techniques in in my day-to-day work and life. 

The Forum offers a website which is very user friendly. We can ask questions related to our processes, leadership or innovations. There is also a library containing members’ presentations and recorded sessions from our meetings.

The community supports technology by inviting partners to share their tools and innovations via webinars. Thanks to this, all members are well informed of which new improvements, tools and systems are on the market. The atmosphere is always very positive. The network chairs engaged all members to share their experiences. They also support questions or challenges we have. During meetings (online and face to face) I feel extremely engaged and welcomed. I made some new connections and retained contact with colleagues from previous employments

I’ve been lucky enough to attend lots of events and network with the Shared Service Forum UK for a few years now, they are an amazing organistation and every event or network session has been run perfectly. I find every event invaluable and the networks of people it has opened up has created some great relationships and food for thought.

The yearly conferences both virtual and face to face have been fantastic, it was so good to be together again a few weeks ago and ‘Re-connect’, Reset’ and Re-invent’.

I had the great opportunity to be a guest speaker at a Digital and Operational Excellence networking event recently, the support and collaboration with the network chairs and SSF UK was something I had never experienced before. The event went so so well and is a huge testament to the way the chairs and team members all work together.

I’ve been involved with the Forum now for around 6 years and I’m still impressed with how the forum evolves to meet the needs of the membership.

This last year I have been co-chair of the combined HR and Payroll network and look forward to spending time with the various companies represented at the forum.  It is an invaluable pool of best practice and subject matter expertise.  I recently attended the annual conference themed on Reconnect | Reset | Reinvent and boy did it deliver!  It was so refreshing to see people face to face in a conference setting, learning from each other and setting new goals for the future.

Working with the Shared Services Forum UK has been an absolute privilege. I have found topics covered in the events I have attended and Co-Chaired, to be particularly insightful. 

It is really useful having a peer group from such varied backgrounds and experience.

Shared Services Forum UK has been a life saver during lock down! They’ve not stopped the great events they do... it’s good to be able to share challenges, learn from each other and share successes! I’m lucky to be part of the coffee time too which is brilliant when you just need a break from the four walls, a video call with some lovely people to chat and put a smile on your face. 

I’ve been part of the SSF UK for around a year now, they’ve got so much to offer and always asking how they can improve too which is brilliant, shows how much they take interest in their customer experience! The SSF conferences and events throughout the year are one of a kind - interesting, a lot of networking, sharing knowledge but best of all fun... it’s nice to be a place with like minded people.  Big shout out to Lynsey, always the ‘go to’ person if I have any questions and she’s always willing to help so thank you!! Look forward to being apart of the SSF UK journey for many more years.

I have been a member of SSF UK for 15+ years and it maintains its position as being the pre-eminent environment for shared service leaders and functional managers to exchange views, best practice and to share the challenges that impact many of us within the industry on a regular basis. Whilst time is a precious commodity, the ability to engage with like-minded professionals from alternate sectors and organisations is a great investment where ‘one nugget’ obtained from the annual conference or a network meeting can add significant value to one’s own shared service centre.

SSF UK is a really great opportunity for organisations to connect with each other via an open forum which accepts discussion and discretion, to help resolve pressing matters and to be able to work with other businesses to understand complex solutions and resolve issues with ideas from other businesses. 

I’ve thoroughly enjoyed being part of the membership community, getting involved in the annual conference and various online and in person network events, which have provided invaluable discussions.

I would encourage others to get involved if they aren’t already!

Being part of the SSF Network has allowed us to understand what our peers are doing, hear about areas of innovation and technology, and also troubleshoot some of the day to day issues we face in Shared Services. It’s always comforting to know that you’re not the only one facing a problem – especially useful during the year we’ve had!

The most useful thing for me has been the fact that the network does not end with the quarterly meetings – we have built up a group of contacts that we can ask about specific challenges/strategies as and when they come up.

Looking to implement a technology? Someone has done it. Looking to outsource or bring in new scope? Someone has done it.

This kind of insight is invaluable and everyone is happy to pick up the phone and share their thoughts and experiences.

Being part of Shared Services Forum UK has been valuable to me both personally and professionally. It’s a space where I can connect with like-minded people, share experiences and learn from others who truly understand the challenges and opportunities in our field.

The events are a real highlight – thoughtfully organised and engaging!!

The Shared Services Forum provides a fantastic opportunity to collaborate and share knowledge with organisations from other industries.

The online and in person events provide a great insight into what other companies are doing and allow members to network within a supportive environment to discuss key industry topics and updates. 

I have really enjoyed being part of the SSF UK while working in various Shared Service organisations and functions. The forum is a fantastic source of knowledge about processes, new technologies and best practices. 

Over the years the forum helped me to find solutions to my problems, gain many insights into trends and meet likeminded people to share ideas with.

The events are always well organised and fun to attend. I am very happy to have the opportunity to support the community as a Co-Chair of the Purchase to Pay network.’

There are several reasons why I believe being part of the SSF is essential and should be an integral part of every company's toolbox.

1.It is a recognised forum in the industry and a go-to place to consult with other professionals.
2.It allows members to take part and I fully believe it enhances and adds to your personal development
3.Regular workshops and conferences ensure you are up to date with the latest trend, regulation and compliance.
4.I always feel the real value and power is being part of such a vast professional network, with the added advantage of the breakout specialisms to narrow down on the expertise you need.
5.Support and reference material is on hand if needed.
6.Social media interaction. Great post all the time always relevant and timely, keeps the finger on the pulse and just what is needed.
7.SSF UK as an organisation does have a certain amount of power and influence, some of the takeaways from the conferences certainly have changed the way companies do their Business
8.Not for profit.  Simply put is a forum for the benefit for member and the SSF community, just refreshing.
I love my role as Co-Chair of OTC, to learn and share and steal from others is just brilliant.  I had some great support when changing positions, this was so welcomed at the time and spurred me on.

I have moved roles a few times over the past 8 years within a Shared Services environment – elements of P2P, S2P, Customer Services, Digital – and each time I have been welcomed into a new network within SSF UK. I’ve been able to engage with people who work in those fields, to ask questions, to share my opinions and my learning, and this has been invaluable to me every time. The members of the networks have been amazing companions on my work journey and my hope now is that I can create that same atmosphere in the Customer Service network as one of the Network Co-chair's so that others can get the same benefits that I have had.

I have been a member of the forum for a number of years and learnt so much. For me, it’s a great place to unite in the challenges we face, a place for reassurance that others are doing the same, a place to learn how other shared services have grown and most importantly a network of like-minded industry professionals that I can call upon when seeking lessons learned. 

Following advice from members, I have digitalised the customer experience, implemented customer satisfaction metrics, captured meaningful data, transformed the support model and learnt of the emerging technologies to get ahead of. I’d be lost without the forum and forever thankful for the connections I have made.

This is my first experience of being a member of a networking forum and I have to say my experience so far has been absolutely great.  The networking opportunities are vast and the events scheduled throughout the year, both face to face and online allows me the time to attend and to be involved. The events are well thought through and extremely interactive giving me the opportunity to meet and talk to like-minded professionals and be involved in discussions around industry trends and hot topics.

The Shared Services Forum UK team & members are so welcoming you really feel like a part of a giant team, I have already learnt so much over the last few months and I am really looking forward to seeing what 2024 will bring

I am a relatively new member to SSF UK and the Shared Service Forum UK team have made me feel very welcome. 

There is a wealth of knowledge and expertise across the networks to learn from and on occasions I have reached out to other members and the Shared Services Team who have been hugely supportive in helping address my work challenges. 

Looking forward to an engaging year ahead building new connections with other members.

Being part of the Shared Services Forum UK has been really rewarding. They offer a number of different network events both online and in person throughout the year.

The network events are an opportunity to share ideas and best practice and to meet people in similar roles from different industries who also share similar challenges.

Collaboration week offers a week of online sessions covering many different topics from leadership and management to mental health and wellbeing.

The annual conference is a great opportunity to network with other members are the sponsors and the guest speakers are inspiring.

I would definitely recommend joining Shared Services Forum UK.

BDO joined Shared Services Forum UK about 4 years ago as our own Shared Service Centre was entering a very fast growth cycle. The ability to network, share good practice and discuss common themes with like-minded professionals has been invaluable to myself and my management team in helping shape our thinking and direction as we have developed our service portfolio to our business. The SSF events and network structure provides a great way to collaborate with specialists and leaders in their respective discipline areas. I have found the SSF events extremely beneficial and look forward to many more!

Becoming members of the Shared Services Forum UK, 3 years ago, provided News UK with a fantastic network to discuss ideas and knowledge share with.  The events that SSF UK arrange are excellent, from the individual Network meetings to the Annual Conferences.  We have attended one Annual Conference in person and two virtual conferences now, and we have found the speakers to be really relevant and inspiring.  We are looking forward to another fantastic year with SSF UK.

Specsavers has been a member of the Shared Services Forum UK for a few years now and not only do I find it relevant it is also inspiring. 

Attending the annual conference always fills me with new passion and great ideas from like-minded people who are experiencing similar challenges and successes. I particularly like that the agenda is split between keynote speakers but also smaller networking opportunities. 

I have built relationships through attended specific networking events and regularly reach out to other members to seek advice on best practice, and to share how we work. I look forward to what’s instore for 2025.

For the past three years, I have been an active participant in Shared Services Forum UK, attending both online and in-person events, as well as annual conferences. These experiences have been incredibly enlightening and engaging, offering a wealth of networking opportunities. The collaborative spirit of the Forum has fostered a vibrant community where knowledge is shared freely, paving the way for professional growth and development.

The insights and vendor engagements I've experienced here have been beneficial in supporting our Finance transformation. Along with the various networks which are consistently well-organised and enjoyable to attend. Each day offers an opportunity for learning. Looking forward to another collaborating year as the network grows!

Joining Shared Service Forum UK  has been an invaluable experience. It’s more than just a platform, it's a community where people can openly share insights, challenges, and help create solutions. 

The opportunity to connect with like-minded individuals while continuously learning from others' experiences has helped me approach my own work with a fresh perspective. 

If you're looking for a space to grow, collaborate, and stay informed, this forum delivers exactly that!

The Shared Services Forum UK is a fantastic organisation to be part of for anyone working within this function. 

The different networks open up great opportunities for networking, sharing ideas and learning what’s happening in the world of Shared Services. The events that are run by SSF UK are full of great and useful content and always have fantastic speakers

What the Shared Services Forum offers is the opportunity for individuals who work within this area to connect, share ideas and concerns in a highly supportive environment.

The various workshops are highly inclusive and in a format that encourages participation, and cover areas that are useful.

The annual conference is without doubt the highlight of the year, with engaging guest speakers, specialised workshops, fun and awards, it is most definitely worth attending.

Since joining SSF UK, I have had the privilege of accessing valuable networking opportunities. Both online and in-person events, particularly those focused on P2P, OTC, and Customer Engagement, have significantly broadened my understanding of how similar organisations operate, the challenges they face, and the best practices shared across various industries.

Moreover, Shared Service Forum UK  provided me with a platform to present and share our story from Cadent Gas during a recent online forum. Sharing our successes, tools, and improvements with other networking partners has been incredibly beneficial, and SSF offers the perfect platform to facilitate this positive exchange.

Hallmark Cards joined Shared Services Forum UK around two and a half years ago, when we created our shared services centre. Being new to the world of shared services, our membership has been an amazing source of support, knowledge and the opportunity to share and grow for us all. We take part in almost all of the network meetings as they cover the different services that we provide, and these have been a wonderful place to meet fellow professionals who generously share their knowledge and who understand the challenges that we face - we are not alone! The annual conference events have been fantastic, with some really great speakers who have been thought provoking too. We come away with new ideas to explore every year.

My first introduction to Shared Services Forum UK was an invitation to the ‘Future Vision Tomorrow NOW’ annual conference on the 20th and 21st of November 2019. Wow is all I can say. The speakers were both engaging and inspiring. 

A great insight to best practice, networking and learning. SSF UK hold various network meetings where you can meet other employers from key industries from around the country and participate in round table discussions, even though some may not be your area of expertise, you often learn something new that you can bring back to your workplace. Attending the SSF Payroll network events has allowed me to reach out to other members and raise questions around either general payroll or legislation change. We can speak openly and share or gather information to help each other to be the best we can be, and I would definitely recommend Shared Service Forum UK to all Payroll professionals at whatever level you are at.

The FSSC HSS ProService Team really wants to thank all at the SSF UK team for the ongoing work and energy deployed throughout the year. The engagement and partnership with the members are always of high quality. 

As a recent host for the Procure to Pay network event, we have experienced first hand the thorough process and amount of preparation the SSF UK team puts in to ensure the event is a success. This is enhanced by the excellent preparation and professionalism of the Network Leaders which have led a brilliant session. I was really impressed by the level of contributions from the attending members which really fostered a safe space for exchange and experience sharing. 

I could not recommend enough for organisations to attend these exclusive events or even host one and, if you are not a member yet then you definitely should join our membership community.