Privacy Policy


This is the Privacy Policy for Shared Services Forum UK (“SSF UK”, “We”, “our”, “us”). This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure. 

This Policy sets out the following:

  1. About shared services forum (and how to contact us)
  2. What information we collect 
  3. Our website and cookies
  4. Communications
  5. Keeping your information safe
  6. Storage 
  7. International transfers
  8. Your rights
  9. Updates to this policy 


We are Shared Services Forum UK Limited, a company registered in England and Wales (registration no. 07471151). Our registered address is at 98 King Street, Manchester, M2 4WU.  

For the purposes of data protection law (including the General Data Protection Regulation), we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used, and have a legal duty to make sure that your rights are protected. 

If you have any questions about our Privacy Policy, please contact us by writing to us at our registered address given above; emailing


In order to operate our business and provide our services, we need to use personal information about actual and prospective SSF UK members, as well as their employees. The forum is based on the ability to connect members to one another so that they can share knowledge and gain insight. This would simply not be possible without using personal information.

The personal information we may collect include your name, position, corporate e-mail address, direct dial and mobile phone number.

If you attend one of our events, we may take photographs or films of you for promotional purposes or live record a virtual session for member replay purposes. These images and audios may be shared with other SSF UK members and prospective members. They may also be published in SSF UK’s social media accounts. If you do not wish to be filmed, please tell our cameraman on the day, or switch off your camera in the virtual meeting.

How we use your information 

We will only use your information with your consent, or because we need to do so in order to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty; 
  • for our own (or a third party’s) lawful interests, provided your rights don’t override these; or
  • to protect your vital interests.
  • to help our collaboration with sponsors, partners and associates we may share a list of attendees / event delegates to support networking to include name, role title, organisation and email address.  

In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping). 

Sharing information 

We will never sell or trade your personal information. If your organisation becomes a member of 

SSF UK and joins a network, we will make your name and e-mail address visible to other members. Any member found to be trading in personal information will be removed from the forum.

We have the right to share such portions of your personal information as may be appropriate, with selected third parties including, but not limited, to:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • personal data of conference speakers including name and image may be placed on SSF UK event websites and indexed by search engines, for example Google;
  • professional organisations involved in the provision of services for the event contracted for, such as, hotels, venue owners, event service providers;
  • event sponsors and exhibitors - if you are a delegate, or have registered for one of our events, we may share your information with event sponsors, partners, associates and exhibitors who may then contact you in relation to their products and services related to your role within your company.
  • other event attendees through our event brochure 

Sensitive information

We do not normally collect or process sensitive personal information about our members or their employees, (such as information about someone’s health or beliefs). In the unlikely event that we do (for example, if an accident occurs at one of our events), we’ll ensure that this information is kept private and secure.


We don’t collect or process personal information about visitors to our website ( unless they choose to provide information (such as when signing up to our newsletter). 

We may collect non-personal information about visitors to our website as this helps us optimise and improve it. This information might include your internet protocol address, the browser being used to connect to our website, the device (e.g. its operating system) and the connection type (e.g. the Internet service provider used). However, none of this information will directly identify you.


Our website may use “cookies” to enhance your experience. Web browsers place cookies on hard drives for record-keeping purposes and sometimes to track information (such as repeat visits). You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. However, if you refuse to allow cookies, this may interfere with your ability to use the website.

We use Google Analytics to collect information about visitor behaviour. Google Analytics stores information about what pages you visit, how long you browse, how you got here and what you click on. This Analytics data is collected via a JavaScript tag on each page of our website and is not tied to your personal information. It cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at

We also use sharing buttons in order to make it easier for you to share our content to your social media pages. These buttons are third-party cookies which are placed onto your machine when you visit our website. The social networks which place such cookies are Facebook, Twitter, LinkedIn and Google Plus. Even without you clicking on the relevant sharing button, these sites are aware that you have visited our website, and may use this information when building their profile of you, and deciding what advertisements you might like to see. You should check the respective policies of each of these social networks to see how exactly they use your information. This process does not involve us collecting or storing any of your personal information.

You can opt-out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can-opt out of Google and third-party cookies by visiting the Network Advertising Initiative opt-out page, though this will not necessarily mean that your activities online are never tracked.

Hyperlinks to other sites

Our website may contain hyperlinks to third-parties. We are not responsible for the content or functionality of any of their websites.  If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by this Policy. We suggest you read the privacy policy of the relevant website before giving them any personal information.  


If your organisation becomes a member of SSF UK, we may contact you by email, telephone or post with information about upcoming events, news about SSF UK’s other activities, or to notify you of changes to our terms of membership or this Policy.

Email marketing  

We will only contact an individual personally with email marketing communications if that individual (or the organisation they represent) is an existing SSF UK member, or if they have asked to receive marketing or enquired about a particular service.    

Changing your preferences or unsubscribing

You can change how you hear from us or unsubscribe from marketing at any time. If your organisation is a member of SSF UK, You can do this by clicking the “unsubscribe” link on any of our emails. If you are not an SSF UK member, you can also unsubscribe by clicking the “unsubscribe” link on any of our emails, or by contacting us using the details given in section 1 above. You can also contact us using these details if you wish to complain about a marketing communication you have received in error. 


We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which they are required to follow when handling personal information.    

We cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.


We only store personal information as long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of an organisation’s membership). We regularly review the data we have and delete that which is no longer necessary. In certain situations you have the right to request that data about you be deleted (the right to be forgotten), please see section 8 for further details.

If you believe that any information we are holding about you is incorrect or incomplete, please contact us using the details set out in section 1.


Except as set out below, we normally only store personal information within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA then we will take steps to make sure adequate levels of privacy protection, in line with UK data protection law, are in place. These safeguards will usually be contractual and/or the result of a European Union decision which allows the transfer (for example, a US organisation which is certified under the EU-US Privacy Shield framework). 


We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows: 

  • where your personal information is processed on the basis of consent, the right to withdraw that consent; 
  • the right to confirmation as to whether or not we are holding any of your personal information and, if we are, to obtain a copy of it;
  • from 25 May 2018, the right to have certain information provided to you in a portable electronic format (where technically feasible); 
  • the right to have inaccurate information rectified;
  • the right to object to your information being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests; 
  • the right to restrict how your information is used; and 
  • the right to be forgotten, which allows you to have your information erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using it for a lawful reason). 

If you would like further information about any of your rights or wish to exercise them, please contact us by contacting us using the details given in section 1.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request). If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at


We may update this Policy at any time. When we do, we will post a notification on the main page of our website and revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we hold.

Upon annual renewal and payment of annual membership you are automatically signing up to our privacy requirements.

This policy was last updated on 11th March 2020

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