Board of Directors

Mick Crowder

Mick has more than 25 years experience in engineering, procurement and supply chain management and, before joining British Waterways in 1997 (now know as the Canal & River Trust), held senior positions within the steel manufacturing and railway infrastructure sectors. He has been responsible for implementing a wide range of business efficiency initiatives including the development of new departments and systems.

Now responsible for managing all Shared Service operations at the Canal & River Trust, Mick oversees the Sales to Cash, Purchase to Payment, and Procurement functions. Mick is committed to the use of latest technology and processes to achieve efficient and effective business administration and service provision. He has a BSc Honours degree in Mechanical Engineering from Leeds University and is a member of the Chartered Institute of Purchasing and Supply.

Mick is an avid supporter of the Forum and plays an active roll in all of the Forum's Member Relations and events as well as championing engagement with the public sector. He is an extremely well respected and well liked Board Member and enjoys meeting other Members and ensuring the Forum delivers on its promises.

Graham Gornall

Graham is the Managing Director of ELFS Shared Services, a business division of Salford Royal NHS Foundation Trust that provides Financial and Payroll/HR Shared Services to 33 NHS Trusts throughout England. He developed the business case and set-up the Shared Service Centre with his team - it has been operating successfully now for fourteen years and has achieved a nationally recognised brand for delivering high quality, professional and added value Shared Services to the NHS.

In line with its business growth strategy, ELFS Shared Services has won several major Shared Service contracts, most recently Alder Hey Children's Hospital NHS FT, Liverpool, Imperial College Healthcare NHS Trust, London, South Tees FT, Birmingham Community FT and Hull & East Yorkshire NHS Trust. ELFS is in competition against private sector Shared Service providers such as SBS/Steria, Capita and Serco for this business. ELFS staff have also been actively involved in developing the new CIMA Shared Services Certificate for finance staff wishing to develop their skills and gain professional qualifications to help to progress their careers working in Shared Services and Outsourcing functions.

Graham is an experienced CIMA qualified accountant with a Masters Degree in Business Finance and Accounting. Prior to joining the NHS he has worked in several Senior Finance positions in Manufacturing, Engineering and Management Consulting. He has delivered accounting and systems projects in Thailand, Indonesia, Kenya and Trinidad.

Graham has been a member of the Shared Services Forum UK Board since 2014.

Lisa Hooley

Lisa has also been involved in Shared Services Forum UK from its very beginning and is a highly respected Forum Board Member and long-standing SSC Leader. Lisa is a 'people' person through and through with a charismatic personality and engaging enthusiasm that transcends everything that she is involved in and a powerhouse of knowledge and expertise.

With international expertise in leadership, business transformation, strategic organisation design, business system implementation, shared services, and business optimisation Lisa is an FCMA, Lean Six Sigma Black Belt and Prince 2 Practitioner. Her work is primarily focused on strategic business change enabling growth, where she is passionate and committed to delivering performance improvement and business scalability by empowering people, transforming culture, and optimising end to end processes.

Lisa is a former IQPC European Shared Services 'Thought Leader' award winner and now serves on the Annual Excellence Awards judging panel. She promotes a positive thinking approach to excellence.

Dilesh Magdani

Dilesh is an experienced senior executive and award winning leader with extensive global experiences in multi-national blue chip, private and venture capital backed organisations across a variety of industries including retail, manufacturing & distribution, utilities and food & beverage.

Dilesh has a proven track record in delivering beyond the Finance agenda with success in delivering IT, HR, Procurement and Customer facing strategies. He had demonstrated leadership skills in decision making, business partnering, creation and turnaround of large teams and new business areas including Shared Services and Business Process Outsourcing, organisational change, people development and succession planning.

Dilesh is FCCA qualified and holds an Economics and Business studies degree, he has over 22 year experience in finance and has spent a considerable amount of this time developing, implementing & transforming shared services, managing outsourced operations and leading people through change.

Dilesh is a committed and active Board member of the Shared Services Forum and also an active member of the global transformation, shared services and outsourcing group for ACCA. Dilesh has led Shared Services for Ricoh Europe PLC for their UK, Ireland and Nordic operating companies. Prior to Ricoh Europe PLC, Dilesh transformed the Specsavers Shared Service Centre as Director of Shared Services before moving on to become Director of Finance Operations, leading their strategic roadmap around global business change initiatives in order to minimise risk and/or improve effectiveness and efficiency for their global team. In addition, Dilesh created and led Shared Service and Outsourced operations for Stella Travel Group, Premier Foods plc and held various finance roles within National Grid plc, RS Components and T&N plc.

David Herd

David is as an active and highly regarded Board Member and Honorary Finance Director, having been involved with the Shared Services Forum UK since its inception, and has become a deep rooted board member in our developmental pathway and strategic direction. As a Board member and FD David wears two hats to ensure we, as a board, operate as a responsible organisation. David is clear about his involvement and advocates anyone to undertake a voluntary role as part of their career development. “What excites me most about my involvement, is the that the Forum offers me a space to take part in something that I am truly passionate about where the absolute bed rock is engaging with like-minded people either open to sharing their story or seeking guidance”.

David is FCCA qualified, Prince2 accredited and an experienced finance transformation and change director with a successful track record of running effective finance operations enabled through systems implementations and programmes of continuous improvement. He brings a wealth of experience to the Forum having worked in operational finance, BPO and shared service centre leadership roles from a plethora of industries covering engineering & manufacturing, printing & publishing, telecoms, travel & healthcare.

He is a respected leader and positively believes in delivering quality performance through people and lean processes. David is a true shared services practitioner and has worked alongside a number of our member organisations providing professional consultancy services.

David is completely passionate about the Forum’s continued evolution, its journey and ethos of promoting best practice at all levels. He relishes the opportunity to challenge and strive for successful outcomes and never fails to put the interests of members first.