About Shared Services Forum UK


Shared Services Forum UK is the only not-for-profit, national membership community for the Shared Services sector. It was the brain-child of a group of like-minded leaders in the Shared Services industry, including our current Board Directors, who recognised the core value of peer-to-peer knowledge sharing. With a proud and successful history over 20 years of operating, we focus on delivering our core values of community, evolution and leadership, to provide our members with opportunities to learn, develop and perform, individually, as teams and as shared services and global business services operations. We put sharing firmly at the centre of our membership community - and year on year the Forum continues to grow and evolve.

COMMUNITY - A closed membership group, where members can share knowledge and exchange best practise tips and views freely within a safe environment. We work with trusted partners, sponsors and associates, where relationships have been built over a long period of time. 

LEADERSHIP - We source the latest innovations in technology, explore the current trends, provide legislative updates and encourage the thought leadership our members have come to reply upon. We are a community made up of leaders and we use this as a resource to ensure our members have access to cutting edge insights.

EVOLUTION - Will the UK continue to lead the way for Shared Services? how is artificial intelligence (AI) impacting the way we work? As Shared Services continue to process and cost efficiencies, the key functions and characteristics of Shared Service centres are continuing to progressively evolve. We keep our agendas topical, responsive and constantly evolving in an environment where we respond, adapt to change, fuelled by even greater levels of global disruption and uncertainty in meeting the needs of our members.


We understand that Shared Services organisations are forever under pressure to reduce costs, do more with less, and yet also demonstrate innovation, value-add and growth in support of the overall business. Shared Services Forum UK provides our members with a rich and practical source of relevant ideas, knowledge sharing, problem solving, networking and learning and development opportunities for all service area’s within Shared Services and Global Business Service, operations. 

We are an independent member organisation with a growing network, reaching out to thousands of SSC practitioners throughout the year across the UK. We offer an extensive package of member benefits – ranging from leaders’ meetings and practitioner networks through to online knowledge sharing and our flagship annual conference. Our members operate in a variety of professional roles, from both public and private organisations, representing numerous business sectors, all with a common interest in the evolution and sharing of best practices.

Honesty is a key pillar of the forum: our ethos is one of candidly appraising the current business picture, reflecting what is really happening in our industry and debating aspirational, workable and attainable solutions.  We consider this approach to be crucial as digital technologies emerge to challenge and progressively change the environments we operate in. Our agendas are topical, responsive and constantly evolving as we respond to the real-world business needs of our members. Our networks connect you with like-minded practitioners in the industry, bringing together a wealth of cross-functional experience and opinion. To date, more than 100 public and private sector organisations have helped shape the Forum and our membership is wonderfully diverse across the sectors. 

Lynsey Oakes



Lynsey is our dedicated Operations & Events Manager. Lynsey supports our SSF UK Board Directors to develop and grow our SSF UK’s member community and wider relevant business communities. Her role is to ensure the smooth running of operational, administration and event aspects of the Forum.

Lynsey is responsible for developing the complete portfolio of all SSF UK face to face and online events, to create a holistic experience for members. This includes managing all SSF UK social media channels, ensuring the delivery of regular, relevant and valuable social media content.

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