Networks

Network Chairs - Martin Kirby, Business Stream & Neil Chick, Grant Thornton.

The Order to Cash network is dynamic network of practitioners who are committed to excellence, complimenting and enhancing customer relationships, continuous improvement in processes, maximisation of cash flow and liquidity, productivity and best practice within the Order to Cash process.

 Focus is on supporting to drive the best possible journey for the customer and making this as frictionless as possible.  Embracing the best in digital and payment technologies to ensure the best possible customer experience. 

Network Chairs - Joanna Baines, McBride, Nicole Moore, WSP & Malgorzata Mendyk-Ebonine, Lonza Biologics

The Purchase to Pay Network is an ambitious community allowing all members to exchange knowledge, experience, best practice and updates on new technologies.The Purchase to Pay function is critical for the success of each organisation. The mission of our community is to highlight that PTP activities are not only about posting and paying invoices, it is also about controlling spends and flagging potential risks and fraud. An effective end to end PTP process and good customer service contributes to each company’s profit and reputation.

Our agenda's focus on leadership, growth, collaboration and improvements, providing members with the opportunity to discuss the current priorities for Purchase to Pay. The PTP community goal is to establish the best practice in order to ensure that vendors are always paid on time. We need to remember that we should be proud of our function and make sure that Purchase to Pay play an integral role in our challenging world.

Network Chairs - Laure Browne, Bristol Myers Squibb & Lubnah Alam, EG Group

The Financial Accounting & Reporting Network is energetic network of professionals who are passionate about controls and reporting by adding value. A diverse network that enables collaboration, sharing of knowledge and experience and continued conversation about people, processes, systems, change and management/statutory reporting. 

Network Chairs - Lisa Dennis, SPF Flow Europe, Katie Duxbury, Bupa UK & Jessica Ritchie, Raytheon Technologies

The HR & Payroll Network has been established for many years and is made up of a group of professionals who come together to talk about current challenges and changes that we should be aware of making an impact or being in the pipeline in the ‘outside world’. The network focuses on top HR and people trends, future of work, skills, behaviour change, wellbeing and mental health, policy and legal changes and updates, explained and made relevant via real examples in the HR space.

Whether you’re looking to bounce ideas off others, find out how other organisations have solved a common problem or discuss what technologies other people are using, being part of the network is a great way to share ideas and keep up to date. 

Network Chairs - Nichola Murphy, HSCNI BSO, Kirsty Cooper, ISS Facilities Services & Justine Oxley, Hallmark Cards

The Digital & Operational Excellence Network shares insight and practical experience of how digital transformation is changing the operational and strategic ambitions of SSCs and GBS units and how they are adapting new digital processes, what challenges they have come across and how they are coping with the ever increasing advancements in technology. 

The network seeks to stimulate discussion and share knowledge around supporting the drive for continuous improvement, operational efficiency and effectiveness. Specific focus key on tools, technology trends, changes and developments all explained and made relevant via real examples to help raise awareness of the opportunities to improve and transform in the Shared Services space.

Matthew Bennell, Amey Business Services, Jayne Clark, BDO LLP UK & Neil Gow Equans UK

The Customer Service Network shares insights and practical experiences of how business and customer needs and wants are leading and changing the operational and strategic ambitions of SSCs and GBS units; how process focus shifts and adapts to incorporate service focus, how technology can be leveraged to support customer service and customer experience, and what challenges have been encountered along the way – through practical sharing of what is being prioritised and how members are coping and adapting to the ever increasing expectations of shared services customers across the business and beyond. 

The network seeks to stimulate discussion and share knowledge around supporting the drive for positive customer experiences, broad relationship building and management, and advancing the service management lens on operational delivery. Specific focus is on the service management journey, the changing world of talent and technology, creating and cultivating trusted relationships, measuring and communicating around stakeholder expectations, how customer experiences and expectations are changing – and the critical importance of service culture within Shared Services and across the business end to end.