Ensuring our members have a unique platform for topical debate and networking is paramount at SSF UK. Our network events provide members with the opportunity to make new acquaintances and network together whilst absorbing key ‘takeaways’ that they can implement in their own organisation.
Welcome to the Customer Experience Network! This vibrant community is all about sharing insights and practical experiences on how business and customer needs are driving the evolution of SSCs and GBS units. We explore how the focus on processes is shifting to incorporate a stronger emphasis on service, how technology is being leveraged to enhance customer service and experience, and the challenges encountered along the way. Through practical sharing, we highlight what is being prioritised and how members are adapting to the ever-increasing expectations of shared services customers across the business and beyond.
Our growing network aims to spark discussions and share knowledge. Our intentions are to develop positive customer experiences, building and managing broad relationships, and advancing the service management perspective on operational delivery. We focus on the service management journey, the evolving landscape of talent and technology, creating and nurturing trusted relationships, measuring and communicating stakeholder expectations, and understanding how customer experiences and expectations are changing. We emphasise the critical importance of a strong service culture within Shared Services and across the entire business.
Join us in this exciting journey to connect, learn, and grow together.
The Digital & Operational Excellence Network is a dedicated community for professionals working within Shared Service Centres (SSCs) and Global Business Services (GBS) who are focused on driving transformation, improving performance, and embedding digital capability across their operations.
This network explores how organisations are modernising processes, redesigning service delivery, and leveraging emerging technologies to solve challenges and operate more efficiently. Members gain practical insight into the strategies and tools being used to enhance quality, resilience, and productivity across shared services.
Discussions within the network focus on real experiences and proven approaches, ensuring members benefit from authentic, peer‑led learning. Topics often include:
Sessions are highly practical, with members sharing case studies, lessons learned, and hands‑on examples of what works in real SSC and GBS environments. Whether you’re exploring new digital tools, planning your next improvement initiative, or seeking inspiration from peers, this network offers a valuable platform to learn, collaborate, and shape the future of your operations.
Join the Digital & Operational Excellence Network to connect with a community that is actively advancing digital capability and operational performance across shared services.
The Financial Accounting & Reporting Network brings together finance professionals who specialise in accounting, financial control, reporting, audit readiness, and service centre optimisation across shared services.
This network provides a dedicated space for members to explore challenges and opportunities within core finance disciplines, from period‑end processes to statutory reporting, while sharing strategies to strengthen accuracy, efficiency, and compliance.
A key focus of the community is improving and modernising financial operations. Members regularly examine process pain points, question existing practices, and work together to develop smarter, more robust solutions for:
Collaboration is at the heart of this network. Through shared case studies, open discussion, and insights from expert speakers, members gain practical ideas they can apply within their own finance functions.
The network also keeps members aligned with advances in finance technology—exploring automation, analytics, digital workflows, and emerging tools that are reshaping the way finance teams operate.
Whether you're focused on strengthening accuracy, accelerating close processes, improving reporting quality, or modernising finance operations, the Financial Accounting & Reporting Network offers a valuable platform to learn from peers, benchmark practices, and drive continuous improvement across your finance function.
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Network Leaders - Claire Meadows, Mitie and Nichola Gates, Network Plus
The HR & Payroll Network is one of SSF UK’s most established practitioner communities, bringing together professionals from across the shared services landscape who work within HR, payroll, and people operations.
This network provides a collaborative space for members to share experiences, explore challenges, and stay informed about developments shaping the future of HR and payroll service delivery. Each event focuses on the topics that matter most to the community—ranging from day‑to‑day operational priorities to long‑term strategic considerations.
Our sessions regularly feature contributions from member organisations and expert speakers, offering practical insights, real case studies, and proven approaches to building effective and resilient HR and payroll service centres.
Themes explored within the network include:
Whether you’re looking to benchmark your approach, prepare for upcoming changes, learn from peers, or broaden your professional network, the HR & Payroll Network offers a supportive community where knowledge is shared and best practice is developed together.
The Order to Cash Network is a collaborative community of professionals dedicated to strengthening every stage of the O2C cycle. The network brings together specialists committed to enhancing customer relationships, improving process efficiency, maximising cash flow and liquidity, and embedding best practice across accounts receivable and credit management.
This network provides a space for members to openly share challenges, benchmark approaches, and discuss practical solutions to the operational and strategic issues shaping today’s O2C landscape. Areas of focus often include:
Meetings take place both virtually and in person, allowing members to connect regularly and explore a wide range of topics driven directly by the community. By tapping into the network’s collective experience, members benefit from real insights, shared expertise, and actionable ideas they can take back to their teams.
Whether you're aiming to improve liquidity, streamline processes, enhance customer experiences, or strengthen controls, the Order to Cash Network offers a supportive environment where best practice is shared and continuous improvement is championed.
The Procure to Pay (PTP) Network is an ambitious community allowing all members to exchange knowledge, experience, best practice and updates on new technologies. The networks goal is to enable its members to increase the relevance of PTP within their organisations and show how PTP teams create value through the work they do.
In an ever-changing world the pressure to innovate and create sustainable ways, optimising end to end ways of working has never been more important. Whether members are at the early stages of embarking on a Shared Service journey, or have a fully integrated Global Business Services model, there is much to gain through network membership and participation
Event agenda's focus on leadership, growth, collaboration and improvements within supplier management, purchase to pay, procurement, sourcing, expenses, compliance providing members with the opportunity to discuss their current priorities, share best practise and help each other to articulate the value we can create for our organisations.
The SSF UK Public Sector Network is a newly launched initiative designed to support professionals working within public service organisations, including government departments, local authorities, NHS trusts, education institutions, and more.
This network provides a dedicated space for public sector teams to connect, collaborate, and share insights around the unique challenges and opportunities they face. The network will focus on creating meaningful peer-to-peer learning experiences, encouraging open dialogue around sector-specific priorities such as procurement, finance, HR, and citizen service delivery. It will also offer access to tailored events, roundtables, and thought leadership that reflect the evolving landscape of public services.
This space is for SSF UK members who are passionate about improving public sector outcomes through innovation, shared services, and purposeful collaboration.
Whether you are navigating policy changes, digital transformation, or workforce resilience, the Public Sector Network is here to support and amplify your journey.
Our member organisations are all at different stages of their Shared Service journey and come from a wide range of industries, which brings a wealth of experience, challenges and success to our events. Join us for hot topic discussions, industry trends updates and member spotlights, and above all, the opportunity to connect and network with like-minded Shared Service professionals.
