We are delighted to announce and welcome Trevour Geraghty, Head of Business Development at member organisation Solvd as new Co-Chair for the Digital & Operational Excellence network.
Trevor has over 25 years of experience in customer service technology, digital transformation, and operational management. He is passionate about delivering value, efficiency, and innovation to the organisations he works with, leveraging his expertise in customer experience automation, cloud contact centre technology, and PCI DSS solutions. He has both vendor and end customer experience having co-founded and led a successful contact centre technology company, where he managed a large portfolio of clients and projects across various sectors and markets. Always eager to learn new skills and explore new challenges a focus on business modelling, marketing, scaling, and fundraising. He is certified in How to Use ChatGPT in Business, which enables him to harness the power of artificial intelligence and natural language processing for customer experience automation. He has lived and worked in Ireland, UK, France, Germany, Spain and the US, outside of brilliant customer service he is a big rugby and live music fan. In his role at SOLVD Shared Service Centre he leads the strategy, productization and development of shared business services, outsourcing and consulting solutions for some of the biggest brands in transport, rail, bus and logistics across the UK.
We look forward to welcoming Trevor to the SSF UK Team and to him sharing his knowledge, insights and experience with our members!!!
