We are delighted to announce that Paul Karnowski, Partner at WH People, will join us as a guest speaker for the Customer Experience Networking Live session on Day 2 of our Annual Conference taking place this November at Chester Cathedral.
The session, 'Customer Confessions: From Breakdown to Breakthrough', will explore how service failures can become catalysts for transformation, encouraging empathy, accountability, and bold innovation. Paul brings a wealth of expertise and a passion for driving meaningful change in this space.
With over 15 years of experience in HCM, WFM, and Payroll, Paul has held roles across operations, delivery, product management, and pre-sales. For the past four years, he has led an EMEA-wide team of pre-sales solution consultants, helping organisations unlock value through process optimisation and world-class employee experiences powered by technology.
Paul believes that a highly engaged workforce, supported by the latest innovations in HCM tech, drives measurable improvements in business performance. As an advocate for work-life balance and employee experience, his mission is to help businesses understand how technology can deliver efficiency and engagement at every level.
We are excited for the insights Paul will share during this interactive session, which promises to turn setbacks into stepping stones and inspire leaders to regenerate the customer experience.
