We would like to welcome Nichola Murphy, Head of Transformation at Business Services Organisation (BSO) as our new Co-Chair of the Digital & Operational Excellence network.
With over 25 years experience in both public and private sectors Nichola has delivered strategic change programmes alongside cultural transformation. Graduating with BSc(Hons), Nichola worked as a Senior Consultant with PricewaterhouseCoopers Consultancy for 7 years in the Performance Improvement Supply Chain Management sector.
In 2006 Nichola joined the Police Service of Northern Ireland (PSNI) to create the first ever internal consultancy team which designed and delivered business improvement and transformational change across a diverse range of operational and back office functions. In 2016 Nichola was appointed Head of Firearms & Explosives Branch and embarked on transforming a failing and unsustainable operating model and delivered a first in UK fully digitised and automated (RPA) Firearms Licencing process. In 2020 Nichola was promoted to Head of Transformation for PSNI with responsibility for designing the organisational Corporate Plan, delivering Organisational Change Programme and leading on the Services Automation Programme. Nichola achieved a Masters in Criminology during her tenure in PSNI.
In January 2022 Nichola took up a post as Head of Transformation in Business Services Organisation (BSO) which provides Shared Services to all 17 Health Organisations across Northern Ireland.
A proponent of ‘Define–Design-Deliver’ Nichola brings expertise in business analysis, process improvement and intelligent digitalisation and automation into change projects she delivers.
We look forward to welcoming Nichola to the SSF UK Team and kicking off with the first event taking place online on March 24th.
