We are delighted to welcome Manchester Airport Group to our membership community. Here you can find out what they do and what makes their organisation a success.

MAG is a leading UK airport group and owns and operates three UK airports - Manchester, London Stansted and East Midlands. The Group sees over 60 million passengers flying through its airports every year, which together employ over 40,000 people on site.

MAG also has a substantial property business, with over £640 million of investment property assets across its airports, and has a 50% investment in the £1 billion, 5 million sq ft Airport City development at Manchester Airport. Its MAG USA business works with airports to develop and operate terminal and retail solutions, passenger lounges and car parking facilities.

MAG’s ownership structure is unique and comprises an effective blend of public and private shareholders, including Manchester City Council (35.5%), IFM Investors (35.5%) and the nine other Greater Manchester local authorities (29%).

MAG is a growing business that is using its success to drive regional benefits; focusing on employment, skills, education and regeneration. Over 30,000 young people’s education in local communities were directly supported by MAG in the last year. They contributed £7.8 billion to the national economy and their airports employed over 41,000 people on site. There operations are carbon neutral and currently 100% of  energy needs for their airports is achieved through renewable sources.

Their mission is to deliver sustainable growth in shareholder value, balancing the needs of their customers, passengers, employees and the communities in which they work, while maintaining the highest safety and security standards.

They have created a single culture across the organisation, and five core values that underpin their strategy and determine how they work towards achieving their Mission and Vision.

MAG treats the safety and security of customers and employees as its number one priority. They act with the highest standards of honesty, integrity and responsibility and consistently deliver on financial and brand promises, and are accountable for all their decisions. They engender confidence through the knowledge, experience and professionalism of their people.

MAG focuses on all the things which really matter to its stakeholders and which make them want to do business with them, fly through their airports or work for their company. They set themselves the highest performance and quality standards and are rigorous about consistency and ruthlessly efficient in delivery. They are constantly challenging themselves to find new and better ways to exceed expectations.

MAG is in-tune with the changing needs and aspirations of all its stakeholders, from customers and employees to investors and the local community, looking at the future through the eyes of their customers – airlines, passengers and tenants. They are dynamic, fast-moving and always up-to-date and lead the way in developing the future of successful and highly profitable airports.

MAG creates win-win solutions with its partners, which consistently outperform the market. They empower their airline customers and retail tenants to exceed the expectations of their end-consumers. They think and act like one team, bonded by mutual trust and respect and share in the success of their business, recognising and rewarding great ideas and exemplary behaviour.

MAG challenges the status quo to provide the best solutions for airlines, passengers, tenants and other stakeholders, never standing still in their search for innovative ideas which surprise and delight customers and drive performance. Attracting ambitious people and enlightened organisations who are drawn by MAG’s forward-looking, innovative spirit, giving people permission to think and act differently

We hope you enjoy being part of the Shared Services Forum UK and look forward to seeing you at our many events.

For more information, please visit their website https://www.magairports.com/



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