We are delighted to announce that Jo Causon, CEO of The Institute of Customer Service, will be joining us as a guest speaker at our upcoming Customer Experience Forward Focus session on September 29th.
As CEO of the UK's independent professional body for customer service, Jo is one of the most influential voices in the profession. A trusted adviser to boards across a wide range of sectors, she brings a unique perspective on the issues shaping customer service, employee experience and organisational performance.
Passionate about championing the value of great service, Jo has dedicated her career to ensuring customer service is recognised as a strategic priority at board level. Her work has helped strengthen the voice of customer-facing professionals and played an important role in driving positive change across UK organisations.
With extensive commercial experience and a deep understanding of the challenges facing today's leaders, Jo will share valuable insights into the evolving customer experience landscape, the role of service excellence in driving business success and the opportunities organisations have to create meaningful, lasting impact for both customers and employees.
Jo will be joining us to explore why customer service has never been more critical to business success, sharing insights from the latest UK Customer Satisfaction Index and discussing the challenges and opportunities shaping customer experience today.
The Customer Experience Forward Focus session forms part of SSF UK's autumn programme and provides members with the opportunity to explore current challenges, emerging trends and best practices shaping the future of customer experience.
We look forward to welcoming Jo and our Customer Experience Network members on September 29th for what promises to be an insightful and inspiring session.
