We are delighted to announce and welcome Jayne Clark and Neil Gow as our new Co-Chairs for the Customer Service network.
Jayne Clark, Client Experience specialist at BDO LLP UK
Jayne joined BDO Shared Service Centre in June 2022, to create and lead the Business Relationship Management function. Having spent over 15 years in professional services within a large accountancy firm and regional law practice. Jayne has a wealth of experience managing cross-functional, multi-site teams across the breadth of the customer journey from marketing, brand, communications, business, and client development.
Jayne is especially passionate about developing client centric cultures and understanding the evolving and ever-changing customer needs and expectations to continually enhance the customer experience, deliver value, and drive sustainable growth.
Neil Gow, Head of Shared Services IT Support & Customer Services, Equans UK.
Neil is a member of the Senior Leadership Team for the Equans UK Shared Services in Newcastle, and was one of 6 Senior Leaders who set the shared service operation up in 2014. The teams that Neil directly manages, supports the UK internal business and Equans external customers, 24x7x365 - delivering critical contact helpdesks, logging, resolving and where required escalating requests and incidents. As part of the wider Equans national customer experience team, Neil is working to ensure every customers experience, from the initial omni channel contact to the final engineering visit, is professional, consistent, efficient and valued by our customers and the continuous improvement cycle is maintained.
Having been in the armed forces for 10 year, serving with the Royal Corps of Signals and the Royal Marines, Neil brings pragmatic determination to break down barriers and bring people together to deliver the right outcomes. After leaving the forces Neil worked in a number of front line customer support roles from the dealing floors of London, educational institutions and global IT Networks. He is a keen ultra-runner, competing in a number of events which challenge him mentally as well as physically.
Jayne and Neil will be working alongside our existing Network Chair Matt Bennell and we look forward to seeing you at the first network event taking place online on Tuesday March 28th.
