We are delighted to welcome Ben Ziman, Director of Customer Experience & Continuous Improvement at Shared Services Connected Limited, as the new Network Leader for SSF UK's Digital & Operational Excellence Network.
Ben has over 25 years’ experience driving transformation across UK government and global professional services organisations. He has extensive experience in Lean Six Sigma, customer experience, automation, AI and business transformation, with a particular interest in how organisations can combine people, process, data and technology to improve performance.
Ben leads enterprise-wide Operational Excellence strategy across large-scale government services. He leads a team of Lean Six Sigma practitioners and has responsibility for developing improvement capability, identifying opportunities for transformation and embedding a culture of continuous improvement.
Ben is passionate about sharing practical experience and learning from others across the shared services community. He is particularly interested in the evolving role of Operational Excellence, and how emerging technologies from the field of AI and automation can be applied alongside established improvement approaches to deliver sustainable change.
As digital technologies continue to evolve and organisations seek new ways to drive efficiency, enhance customer experience and unlock value, Ben's expertise and practical experience will be invaluable to the SSF UK community.
We look forward to introducing Ben to our membership community at the annual conference this November.
