Train your staff:
- so they know what is expected of them;
- to be wary of people who may try to trick them into giving out personal details;
- so that they can be prosecuted if they deliberately give out personal details without permission;
- to use a strong password - these are long (at least seven characters) and have a combination of upper and lower case letters, numbers and the special keyboard characters like the asterisk or currency symbols;
- not to send offensive emails about other people, their private lives or anything else that could bring your organisation into disrepute;
- not to believe emails that appear to come from your bank that ask for your account, credit card details or your password (a bank would never ask for this information in this way);
- not to open spam – not even to unsubscribe or ask for no more mailings. Tell them to delete the email and either get spam filters on your computers or use an email provider that offers this service.
For practical toolkits, videos and more, see our training materials.
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