Shared Services Forum UK is pleased to welcome Paraglide as a sponsor for 2026. As part of their partnership, Paraglide will be joining us at the Order to Cash Network Event on 21 April, taking place at member organisation BSI in Milton Keynes.
Paraglide automates high-volume billing and collections conversations with AI agents directly from the shared finance inbox, helping order-to-cash teams save time and get paid faster.
Shared services O2C teams spend hours weekly managing inbound billing queries and manually responding to invoice questions. While payment reminders are automated, they often get ignored because they are generic, and when customers respond, existing workflows break. As volumes increase, responses slow down, and follow-ups are missed, leading to delayed payments.
Paraglide’s AI agents support O2C teams by:
Responding to customer billing queries in real time
Resolving and managing disputes, claims and deductions
Sending personalised, targeted payment reminders
Tracking promise-to-pay commitments and automating follow-up when missed
Managing responses and follow-ups within existing email threads
Identifying bounced emails, updating contacts, and routing outreach to the right stakeholders
Collecting missing PO numbers in time for invoicing
Rather than relying solely on scheduled reminder workflows and manually managing responses, Paraglide enables order-to-cash teams to automate complete two-way customer conversations without damaging customer relationships.
We look forward to welcoming Paraglide to the Order to Cash Network in April, where members will have the chance to see their technology in action and explore how AI-driven conversations are reshaping the finance function. With their fresh perspective and bold approach to automation, Paraglide is set to bring exciting insights, lively discussion, and real inspiration to our community throughout 2026.
Find out more about them via their website HERE
It’s going to be a great event and we are thrilled to have Paraglide join us on the journey.
