SSF UK is pleased to announce Omningage as Headline sponsor for the Future Vision: Resilience Rebooted annual conference 2026.
Onminage's expertise aligns strongly with the priorities of our shared services and customer experience communities, particularly at a time when organisations are focused on driving measurable impact across their operations.
Omningage is a customer engagement specialist dedicated to helping organisations achieve measurable improvements across the operational metrics that matter most, whether that’s cost‑to‑serve, customer satisfaction, employee productivity, or compliance. Their approach is grounded in real‑world impact, focusing on translating capability into performance gains that can be quantified and sustained.
Working closely with Amazon Web Services (AWS), Omningage brings together world‑class cloud technology with deep operational expertise to transform contact centres and shared service functions into high‑performing, insight‑driven environments. While AWS provides the scalable and secure technology foundation, Omningage’s strength lies in delivering tangible business outcomes, ensuring organisations see genuine value from modernisation and AI‑driven transformation.
Omningage’s value‑led methodology begins with identifying the metrics that truly drive success within each organisation. From there, they design and deploy targeted solutions that deliver provable improvements. This includes the use of AI‑driven automation, intelligent self‑service, and real‑time agent performance tools aimed at reducing demand, improving quality, enhancing employee experience, and strengthening operational resilience.
Their work spans rapid transformation initiatives through to long‑term optimisation programmes, supporting organisations across sectors in modernising their operations, unlocking efficiencies, and delivering better outcomes for both customers and teams.
Find out more about them HERE
Omningage will be featuring at the Customer Experience Networking Live session taking place on day 1 of our flagship event and exhibiting in our main conference space and Innovation Zone across both days and we look forward to introducing them to our members this November 11th and 12th at Emirates Old Trafford.
