Since 1853, we have dedicated ourselves to a single goal: moving the world. Our cities are reaching new heights. Our customers are demanding new solutions. Our world is becoming more connected. For more than a century and a half, we’ve been pushing the world onward. It all started more than 168 years ago when Elisha Graves Otis invented the modern elevator and forever changed the urban landscape. Today, the company that bears his name is the world’s leading provider of elevators, escalators and moving walkways, moving more than 2 billion people every day.
We strive to be the best. To us this means we set big goals, rise to achieve them, and win as a team. At Otis, we move the world forward and our people the most important asset.
THE WORLD’S LEADING MAKER AND INOVATOR OF ELEVATORS, ESCALATORS AND MOVING WALKWAYS
We’re focused on the future – pioneering a new generation of products and services that are smarter, more effective, data-rich, and more connected. We were founded by an entrepreneur whose invention transformed the way we work and live. We are meeting the changing needs of our customers in the digital age by using connected technologies to enhance our service and enrich the passenger experience. We give people freedom to connect and thrive in a taller, faster, smarter world.
The Position:
Reporting to the HR Operations Service Delivery Manager, UKI with a matrix reporting line to the Associate Director Employee Relations. The Senior ER Advisor will provide an expert, efficient and consistent employee relations service to all areas of the business, by coaching managers to handle people issues in accordance with Otis policies, procedures, and statutory obligations, whilst mitigating risk to the business. This role requires subject matter expertise on all aspects of Employee Relations and to be effective a coach and point of referral for the HR Shared Service team, in effective handling of first line ER queries. A business and customer orientated mindset are essential to work within the Otis HR Operating Model and contribute to UKI Business objectives.
Key Accountabilities:
- Management of dedicated ER caseload including but not restricted to; disciplinary, grievance, performance and absence management, ethics, restructuring, redundancy and TUPE cases
- Coach and guide managers dealing with people issues to the appropriate solution ensuring risks are highlighted and mitigated where possible
- Interact with Regional and Global colleagues where required to progress the case topics and process required to ensure in keeping with Otis principles and policy
- Work alongside the requirements of the union group agreements and establish a relationship relevant and conducive to the management of Employee Relations cases with colleagues who are union members and covered within the agreements
- Lead development sessions around ER policy, process, and employment legislation for managers to build their competence and self-sufficiency. Also share knowledge, expertise, and best practice with the HR Shared Service team
- Work collaboratively with the HR Business Partners and all HR team and case managers in support of the UK business strategy
- Maintain an up-to-date knowledge of employment legislation/case law and understand how this may impact on Otis processes and policies. Recommend changes to the Associate Director Employee Relations as appropriate
- Maintain comprehensive case details in the Otis case management system in line with GDPR guidelines and HR Operations standard operating procedures
- Contribute to the continuous improvement of ER policies, processes, management guides, employee & manager Knowledge portal content and standard operating procedures
- Liaise with Otis’s Occupational Health Provider, including arranging and overseeing health assessments and medical referrals
- Contribute to projects as an ER expert as required
- Using management information, identify ER trends and work with the Associate Director Employee Relations to develop appropriate solutions
- Depending on the case type requirements, provide a combination of virtual and face-to-face support at formal hearings and other meetings as required by the business.
- Take an active leadership position in Employee Relations advisory space, and be clearly recognised as a trusted partner and an expert in their field
The Person:
Qualifications/ Experience/ Knowledge:
Essential
- CIPD Qualified or equivalent experience in the field of Employee Relations.
- Broad and in depth understanding of UK employment legislation, case law and HR best practice.
- Experience of managing a challenging ER case load in a multi-site business.
- Experience of operating in a unionised environment
- Evidence of ability to communicate and influence at all levels including with senior management.
- Excellent computer skills (word, excel, PowerPoint)
Desirable
- Worked in a service delivery environment with established HR Operating Model
- Experience of working with Service Now CRM and Workday HRIS
- Management of end-to-end process in an employment tribunal
- Holder of clean UK driving license
- Worked in an international corporation and within a matrix organization structure
Personal Qualities & Behaviours:
- Key competencies: Instils Trust, Collaborates, Customer Focus, Communicates Effectively, Resilience, Action Orientated
- Strong interpersonal skills and team player
- Balanced judgement with ability to work through and make recommendations in complex scenarios
- Able to manage conflicting priorities from internal stakeholders, demonstrating resilience and effective communication and influencing skills to progress these effectively
- Consultative, coaching style
- Results oriented and commercially focused
- Adaptable and flexible
- Self-motivated
We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Compensation:
Otis offers a competitive compensation package
Location:
Swinton, Manchester
