ORDER TO CASH NETWORK MEETING - 23RD OF OCTOBER 2019

Yesterday we held our latest Order to Cash network meeting at the iconic Stormont Parliament Buildings in Belfast.

After initial welcomes and introductions from host Lynette Fegan, Head of Income at HSCNI BSO we welcomed Sarah and Rachel from the NICS Innovation Lab who gave us an excellent and insightful presentation on using behavioural science to communicate with greater impact.

Deborah McMahon, eBilling Manager at Allen & Overy, gave an informative member contribution on RPA and an eBilling journey which included information on the process, challenges, impact and what's next.

After a networking lunch we welcomed Sue Chappel FCICM, Director of Strategic Relationships at Chartered Institute of Credit Management (CICM) and Gareth Allen, Trainer at CICM. They provided the group with an insight into insolvency, the objectives of insolvency law, bankruptcy and its effects, individual voluntary arrangements, debt relief orders, administration and company voluntary arrangements.

The day finished with an interactive discussion, sharing best practise. There was discussion around, RPA, eBilling, order to cash processes and legal discovery.

We had a fantastic tour of the Parliament Buildings and even got to vote in the NI Assembly Chambers!!!!!!

Feedback from the day including:

Just wanted to say a big thanks for organising this weeks meeting. It was a very informative and enjoyable day, and a great location !

When the decks are available on the SSF forum web site, please let me know. There are some proposals I want to make to the way we work here at SPX, and the Hackett deck particularly has some good guidance as to what we need to be looking at next

 I will attend all sessions going forward where I can, and will always include at least one of my team. So wherever you host the next meeting, we will be there ! These meetings are the best I have seen over the years in terms of content, so thanks again for the effort you put in to this forum - Duncan Trubody, OtC Services Director, SPX Flow Europe Ltd

It was a great day – obviously the location was the huge star! Great speakers and good interaction – well done you! Look forward to catching up again really soon - Sue Chappel FCICM, Director of Strategic Relationships at Chartered Institute of Credit Management (CICM)

 On behalf of SSF UK we would like to thank everyone that made the effort to travel to Belfast and look forward to seeing you at the next order to cash network meeting, which will take place on the 20th of November 2019, day 1 of the annual conference at Aintree Racecourse.

The meeting will focus on the following:

Building Order to Cash for the future – Help us build an OTC roadmap and plan for the next decade

We look forward to seeing you there!!!!

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