This morning we welcomed everyone online to the next Customer Service network event. Network Chairs Matt Bennell and Jayne Clark asked the questions; How are we embracing the gap between employee and customer engagement and how are we improving customer and employee experience? The session took a deep dive and discuss how embedding your workforce can improve your customer service ethos.
We had a fantastic breakout session where we asked everyone What would be your top 5 methods for creating a customer centric culture based on your company values. Responses included:
We also enjoyed 2 fantastic member contributions:
Trevor Geragthy shared the journey of how our Managing Director Valerie Mitchell grabbed the organisation in 2020 which had lost direction building an award-winning organisation from the ground up through people challenges, change, politics, internal/real world, COVID, rebrand and massive technological change.
Bev Fowler, shared the the vision and values within DS Smith. and excellent insights into the journey so far, sharing how they set up their engagement team to shape and drive a culture that recognises diversity and it was great to hear how they are making a difference within the community with all the amazing charity and fundraising work.
The next event will take place on day 2 of the annual conference, November 15th and we look forward to seeing you all soon!!!
