Great to see everyone online this morning for the Customer Service network event. We kicked off with a great interactive session exploring where other organisations are in their automation journeys.
Rosemary Smart and Gary Kenyon-Leigh from sponsor ServiceNow shared an overview of what they are seeing in the automation space right now. Great to hear the interesting customer case studies and the hyper automation that is coming our way.
Christopher Seddon, HR Continuous Improvement Analyst at Sodexo shared the Sodexo journey so far and what they are doing in the automation space for Customer Service. Some great insights in the art of the possible and how they are making cost effective automation.
Huge thank you to our network Chairs Matt Bennell and Paul Quinti for facilitating to our sponsor ServiceNow and to all our members who took the time to join us.
Our next event will be on day 1 of the annual conference that is taking place on November 15th and 16th at Emirates Old Trafford and we look forward to sharing more details with you soon.
