What an absolutely brilliant way to kick off our 2026 Customer Service Network events! The energy, openness and enthusiasm from everyone who joined made the morning genuinely fly by. A huge thank you to all participants and a special shout‑out to Amanda O'Shaughnessy from Amey Group Shared Services for sharing her personal and insightful journey through stakeholder management.
This event was created directly from member feedback requesting a deeper dive into stakeholder management and it was fantastic to see just how much value the group took from it. Our interactive breakout session were a real highlight together, we mapped and benchmarked our stakeholders, built them into influence/interest matrices, and explored what this means for the way they can shape our projects, decisions and business outcomes. The conversations were rich, honest and full of practical insights.
A key takeaway across the groups was the reminder that stakeholder perception is never static. It changes as relationships develop, priorities shift and environments evolve, which is why revisiting your stakeholder map regularly is so important. Another strong theme was the power of tailoring communication understanding how each stakeholder prefers to receive information and adjusting your approach accordingly can dramatically improve alignment, engagement and outcomes.
The atmosphere throughout the event was inspiring full of real‑world challenges, lightbulb moments and plenty of laughs along the way. Events like this remind us just how valuable this network is and what a privilege it is to be part of such a collaborative and forward‑thinking community.
We are already looking ahead to the next events and we would love to build them around your needs. If you have ideas or topics, you’d like us to explore in future sessions, please do let us know your input shapes this network.
We look forward to seeing you at the next Customer Experience Network Event taking place at Sunbelt Rentals Film & TV Studios in Wembley!!
