We are proud to share that Mitie has been recognised by SAP as a People Experience Pioneer for the implementation of Joule, SAP’s AI‑powered HR assistant.
This award celebrates how we’ve used innovation and technology to transform the people experience across Mitie. Rolling out Joule to all colleagues — as one of SAP’s earliest customers to do so — marked a major step forward in how our workforce accesses HR support.
Since launching in October, over 6,000 of our colleagues have actively used Joule to get quick, accurate answers to everyday HR questions, enabling confident self‑service without the need to raise queries. In total, colleagues have successfully self‑served over 65,000 times and counting, demonstrating both strong adoption and real behavioural change.
This recognition reflects the collective effort across the HR and IS team, showing what’s possible when we focus on intuitive digital solutions that genuinely make life easier for our colleagues.
What this means for Mitie:
A huge thank you to everyone involved in making Joule a success. A brilliant achievement, great recognition from SAP, and one we should all be proud of!
You can read more about our entry here: Mitie Group PLC – SAP Innovation Awards 2026
