Heather experienced some technical difficulties during the broadcast of her webinar last week but has very kindly provided the recording, absolutely not to be missed! I've just listened to it and would highly recommend...the poo sandwich? Yep, bet you've experienced it!

Please click on the following link to hear Heather's straight talking, down to earth presentation and a bit more about the lady herself...

The art of difficult conversations Heather Wright

Thank you Heather, a true professional.