We are looking for an SSF UK member to take on the exciting role of Network Co-Chair for our Customer Service Network starting in 2023.

The Customer Service Network shares insights and practical experiences of how business and customer needs and wants are leading and changing the operational and strategic ambitions of SSCs and GBS units; how process focus shifts and adapts to incorporate service focus, how technology can be leveraged to support customer service and customer experience, and what challenges have been encountered along the way – through practical sharing of what is being prioritised and how members are coping and adapting to the ever increasing expectations of shared services customers across the business and beyond. 

The network seeks to stimulate discussion and share knowledge around supporting the drive for positive customer experiences, broad relationship building and management, and advancing the service management lens on operational delivery. Specific focus is on the service management journey, the changing world of talent and technology, creating and cultivating trusted relationships, measuring and communicating around stakeholder expectations, how customer experiences and expectations are changing – and the critical importance of service culture within Shared Services and across the business end to end.

Our Network Chairs are a very valuable and high profile part of our SSF UK team – and whilst it’s a voluntary role, their industry knowledge, leadership and facilitation skills are critical to ensure consistently high quality network meetings and experiences for our members. Working together with the other Network Chairs, they are a crucial part of the future direction and success of the Forum. 

We would welcome suitable applications/nominations from our members for the role of Customer Service Network Chair. Please send a short explanation of why you’d like to be considered and key skills/experience you’d bring to

All applications are very welcome and will be considered by the SSF UK Board, who will make a decision in the best interest of the Customer Service network.

If you’d like an informal chat about the role, or to chat to one our other Network Chairs, please do get in touch and we can arrange that for you.


Become a member today and connect with these great organisations...
  • Amey Logo Updated Website Size
  • Untitled Design 26
  • Bae Systems Logo Executive Biz1 168X166
  • Untitled Design 9
  • Untitled Design 23
  • Ssf Bsilogo
  • Bt Logo Website Size
  • Ssfuk Bupa Logo
  • Cabinet Ofiice Logo Website Size
  • Cadent Gas Logo Website Size
  • Cl Logo Website Size
  • Community
  • Co Op Logo
  • Ds Smith Logo
  • Eg Logo
  • Equans Logo Website Size
  • Grant Thornton Logo
  • Hallmark Logo
  • Ssf Hiltilogo
  • Hsc
  • Hss Hire
  • Ibtsock Logo Website Size
  • Illumina
  • Infosys Logo
  • Inizio Logo Small
  • Download
  • Iss Logo
  • Isg Logo
  • Ssfuk Itv Logo
  • John Crane Logo
  • Ssf Kierlogo
  • Lonza 300X200
  • Ms
  • Ssfuk Mc Bridelogo
  • Mps Logo Webiste Size
  • M Group Services Logo
  • Network Plus Logo Website Size
  • Untitled Design 4
  • Ssfuk Nhs Wales Logo
  • Places For People Logo
  • Rtx Logo
  • Rhenus Logistics Logo
  • Rsa Website Size Logo
  • Untitled Design 12
  • Seadrill Logo
  • Sellafield Logo Small
  • Sscl Logo
  • Th V764 Owhq
  • Solvd Logo Website Size
  • Specsavers Logo
  • Speedy Services Logo Website Size
  • Ssf Spxflowlogo
  • St Johns Ambulance Logo Website Size
  • Telent Logo Website Size
  • Ssf Gplogo
  • 13 E4 B424 A08 B 4 Be5 A128 Ead842 F37978 4 5005 C
  • Thg Logo
  • Uk Sbs Logo
  • Ssf Pladislogo
  • Virgin Media O2 Logo Website Size
  • Wsp Logo Website Size