We have an exciting opportunity for a new Network Co-Chair to help support and facilitate our Customer Experience network.
Our Network Chairs are a very valuable and high profile part of our SSF UK team, and whilst it’s a voluntary role, their industry knowledge, leadership and facilitation skills are critical to ensure consistently high-quality network events and experiences for our members. Working together with our other amazing Network Chairs, they are a crucial part of the evolution and success of the Forum.
The Customer Experience Network shares insights and practical experiences of how business and customer needs and wants are leading and changing the operational and strategic ambitions of SSCs and GBS units; how process focus shifts and adapts to incorporate service focus, how technology can be leveraged to support customer service and customer experience, and what challenges have been encountered along the way – through practical sharing of what is being prioritised and how members are coping and adapting to the ever increasing expectations of shared services customers across the business and beyond.
The network seeks to stimulate discussion and share knowledge around supporting the drive for positive customer experiences, broad relationship building and management, and advancing the service management lens on operational delivery. Specific focus is on the service management journey, the changing world of talent and technology, creating and cultivating trusted relationships, measuring and communicating around stakeholder expectations, how customer experiences and expectations are changing – and the critical importance of service culture within Shared Services and across the business end to end.
If you would like to find out more please get in touch or email Alex.lomas@sharedservicesforumuk.com for more information.
