ANNUAL CONFERENCE NETWORK SESSION OUTLINES

OPERATIONAL EXCELLENCE

What are you doing to get yourself digital ready? People skills and capabilities. How are you addressing the changing requirements of a shared service function?

PURCHASE TO PAY

P2P reporting, what it is, why we need/do it and how it can be related back to what we do as a transactional service?

HR

Future roles in HR shared services and how we develop or recruit the talent we will need to help us deliver a changing service requirement in 5, 10, 15, 20 years’ time.

PAYROLL

What does the Future of Payroll look like? In this session we will discuss how Payroll is evolving with new technology, more complex legislative rules and the expectations of younger generations.

ORDER TO CASH

Building Order to Cash for the future – Help us build an OTC roadmap and plan for the next decade.

FA&R

How to develop ‘Shared Services’ mind-set in team members - is it all about communication, leading by example or can mind-set be bought through training?

DIGITAL

For some years now we have been told that digital transformation will change the way we work; that traditional methods will become obsolete and new dynamic ways of working will emerge and take over. Our focus in this session will be on people that staff our shared services centres or GBS operations and how Digital change is driving a New Look in our Shared Service Teams.

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