This week we held our our annual conference 2020. Due to the ongoing pandemic we made the decision to move our flagship event online. This was a brave move for us but our members are important and not only is it our ten year anniversary and we wanted to be able to celebrate that but we also wanted to end 2020 on a high. And we did just that.

The platform for the conference was amazing and consisted of a virtual lobby, exhibition hall and auditorium. Members found the platform easy to navigate and with the added scavenger hunt and leaderboard it helped to make the platform more interactive and added a fun element also.

We went live at 8am on the 10th of November and we could already feel the buzz in the virtual space with delegates gathering in the lobby to look around and the chat rooms already filling and people networking. To kick start conference day 1 we have Karen Young, Thea Watson and Paul Venables from Hays who gave us a very insightful and interactive session sharing their vision for the future of working life, incorporating people scenarios, technology ideas and industry trends, there was an exciting video blog from Thea and a live interview between Karen and Paul. The Q&A at the end really gave members a chance to engage and take part in a lively chat.

Following on from that we had our first Networking Live session - The Future of HR Shared Service and how technology supports this. The session was facilitated by Network Chairs Jenny Roberts and Lis Dennis and we welcomed guest speakers Wendy Muirhead and Sunila Jethwa from Ceridian and Emma Leonis from LACE Partners. 

It was a well attended session with insights from Emma and Wendy and Sunila were invaluable and provided fantastic takeaways for our members.

Next up was The High Performance teamwork Specialist & International Keynote Speaker Caspar Craven with his session "Be More Human - Rethinking the Rules of High-Performance Teamwork". Caspar took us  on an unforgettable journey filled with humanity and powerful insights on how to re-think achieving goals in an uncertain and changing environment. His session helped us to understand why it has to be people first and results will follow, how to discover way to listen deeply and build trust within team, know when to relentless action and when to take care of your team and how to create a team that grows and builds on their strengths. Caspar shared tips on how to manage your emotional responses as we adapt to change and uncertainty and left everyone with impactful takeaways to implement within their own organisations.

The afternoon started with the second of our Networking Live sessions - Technology of the last 10 years. This session combined our Digital and Operational Excellence networks and was facilitated by Network Chairs Scott Worth & Rob Lancaster and we also welcomed guest speakers Julia Lewis, Chris Clarke and Juliet Murray from EY.

EY began with a session discussing how the GBS industry is evolving, sharing a NextTEN GBS case study and what the impact on the GBS workforce will be. 

The second part of the session was open to the floor and gave members the chance to interact and share any questions they had. It was a great panel debate where we welcomed Digital Network Chairs Simon Appleyard.

Debra Corey was next up and she presented a session entitled "10 trends impacting the future of work and employee engagement". Debra shared 10 top trends to help us find ways to connect, support and engage our workforce in meaningful and effective ways so that our businesses and people survive and thrive. She shared top tips and stories to help drive engagement now and in the future.

Day 1 closed with Vice President from the Everest Group, Anurag Srivastava and his session entitled "2020and Beyond: Key Learnings and Impact on the Future of Delivery & Workforce Strategies". Anurag provided a fact-based view of the already-visible effects of the current pandemic, based on the tracking of outsourcing deals, new global business/shared services centres, location-specific trends, and service provider developments. He also took a deep dive into the implications of these developments on future delivery and locations strategies, such as key changes to delivery portfolios, trends in onshoring vs. offshoring, locations portfolio consolidation vs. diversification, rise in large scale hubs vs. small scale centres, and adoption of a remote / work from home delivery model.He shared insights into how COVID-19 has impacted outsourcing and offshoring services and how global enterprises seem to be changing their delivery strategies (e.g., sourcing model, shoring mix, investments in digital and transformation). He also share some of the changes we already seeing in leverage of delivery locations (onshore/nearshore/offshore) and how things are likely to change going forward. He discussed the changes we will see in how enterprises orchestrate their delivery portfolios (e.g., integrate remote delivery, hubs vs. spokes vs. satellites, growth in tier-2/3 cities) and shared tips on how should firms navigate this massive disruption by going back to design principles.

Day 2 we kicked off with Penny Weller from The Hackett Group and her session entitled "Picking the Right Key Performance Indicators for Your GBS Organisation". Penny presented the Hackett methodology to understand and accelerate the selection of key performance indicators (KPIs) and the importance of training your teams to effectively measure performance. Next up we had the third and final of our Networking Live sessions - The future of finance and the people within finance Shared Service centres. This was another interactive session facilitated by Network Chairs Paul Wilkins and Diane Bamford and we also welcomed guest speakers Aimee Thomson from Fiscal Technologies and Cyra Garg from HighRadius.

Aimee started off with a presentation on Transforming AP from reactive to proactive, she discussed 10 years of innovation and change and how that compares to today and what that means for accounts payable and what does the NextGEN look like.

We also had a great presentation from Cyra Garg from HighRadius which focused on the top trends in the A/R space today, evolution of Technology in A/R over the years and what is next in line. The session provided great engagement and lots of discussion towards the end between members.

Next we had Abigail Barnes with her session "Productive wellbeing and the 888 formula, creating a resilient workforce. Abigail started her journey and gave an insight into the productivity problem, wellbeing beyond the hype, the 888 Formula, and how this holistic approach provides a framework to improve resilience and productivity for NextTEN, NextGEN Organisations. Abigail left our members with plenty of takeaways on the productivity problem and wellbeing beyond the hype. How to create a culture of productive wellbeing and to think about our own 888 formula and how to make it work for you.

Dave Coplin was next on the agenda with his session "The Rise of the Humans - Dialling in to the Future of Work". Dave gave a fantastic and interactive session we he explored how a world of Artificial Intelligence and other digital technologies will affect all aspects of our lives as individuals, as consumers and customers, as employees, and in business. He looked at the problems we face, and the mistakes and assumptions we make and how we should be using such technology to reimagine how we live, work and do business.

Sophie was up next with her session "The Mystery of Motivation - Unlock the secrets of what really motivates us and ignite your leadership".  Sophie presented a fascinating session where we discovered The 5 Flames of Motivation and how to use them to light up ourself and our team. Sophie gave insight into the latest findings of neuroscience and psychology and how you can apply the 5 flames to ignite your true potential and future proof your career. With the world of work changing at breakneck speed, Sophie explained that we always have control of our own thoughts and the powers of observation and by thinking differently and recognising what drives people, you can build leadership superpowers to help you navigate the next TEN and the next GEN. The newest frontier of innovation is the technology of YOU. She shared tips on how to supercharge yourself and how to communicate and motivate others so that they can do the same 

Our closing session for our flagship event was the one and only Steve Backshall MBE. Steve broadcast his session live and gave us some fascinating facts and insight into the current climate and the world we live in, how it has changed over the last 10 years and how it will continuity to change over the next 10 years. He also shared some of his amazing adventures. It was a true honour to have Steve close us out.

We couldnt end our annual conference without our Future Vision annual awards ceremony so this year we decided to proceed and take that virtual too. We had a great magic show to start the ceremony from award winning magician Sam Fitton. It was a Family affair and so nice to see all our members on camera with their family. It made what we are all about ever more prominent - our SSF UK community.

Board Directors David Herd and Lisa Hooley then announced all our award winners for 2020.

Community award winner was Zoe John from the Cooperative Group

Leadership award winner was Anna Roper from Hallmark Cards

Evolution award winner was Katie Duxbury from Bupa UK

Most engaged Network Chair was Scott Worth from Central England Co-operative

Most engaged Member Organisation was SPX Flow

NextTEN Next award winner was Luke Olly from Central England Cooperative.

We have had the most amazing 2 days at our virtual annual conference 2020 and we want to thank everyone that took part, supported and attended our virtual event. We have all pulled together as a community and
shown Covid 19 that we won't be beaten and together we are stronger.

Congratulations to all our  award winners, but let's be honest we are all winners  as we have all proven that this year. Thank you to everyone for continued support this year, stay safe , keep doing what you are doing and we look forward to seeing you all in 2021.

**Please note the platform will remain live until the 11th December so please feel free to login back in and view any of the sessions at your leisure. Registration is also open until the 11th December so please share with your Team as its not too late to be part of our event. To login or register CLICK HERE



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