The disruptive events of 2020 and the uncertain outlook are shaping the global business services (GBS) agenda for 2021, with a slate of priorities that make up an aggressive and accelerated digital transformation agenda.
Download The Hackett Group’s insightful thought leadership paper to learn:
- 10 key issues GBS needs to act upon in 2021
- 4 emerging themes shaping the 2021 GBS transformation agenda
- Top 3 major initiatives for GBS organizations in 2021
- Expected growth in technology adoption that enables digital transformation
- 2021 plans for developing essential new GBS roles
- 5 critical actions GBS needs to take in 2021 to succeed
To download CLICK HERE
